Frequently Asked Questions
Below are answers to some of our most frequently asked questions about the virtual conference.
If you have any other queries, please contact us here.
What is The Art of Photography Conference… is the virtual festival for me?
The Art of Photography Conference is for everyone passionate about photography as artistic expression, whether it’s your business, your study focus or your hobby.
When is The Art of Photography Conference virtual festival open?
We’ll be online with our experts and exhibitors on Saturday 17th April from 10 am to 10 pm UK time.
Is there an entry fee for visitors?
How do I access the event?
This conference is presented entirely online, which means you can log on from anywhere—even while on the go with a mobile device. (Although we recommend you use a computer or tablet for the best experience!)
To join the conference and watch the presentations, you will receive your unique login details several days before the event.
The link will take you to Konf, the virtual conferencing platform where the event is hosted. All presentation sessions and Q&A will take place on Konf.
Portfolio Reviews will be managed separately, outside the Konf platform. You will be sent separate details for this.
NOTE: Your login is unique and cannot be used by multiple devices or people simultaneously.
How can I ask a question during the event?
Each live session will have a live chat function with a Chair (Host) and Support Staff (Co-Hosts) to monitor the live chat and Q&A coming in.
The audience will be able to comment and upvote the questions, so the Hosts can determine which questions should be asked at the end of the session.
The speakers will do their best to answer as many questions as possible after their presentation.
Do I need to download or install any software to be able to attend?
No. You only need access to the internet via a web browser.
Will I be able to access the event on any device?
Yes! Computer, tablet or phone … whatever you have should work fine, provided it’s a relatively recent device with up-to-date operating system and web browser.
We recommend viewing on a laptop or desktop computer or a large tablet for the optimal experience.
NOTE: Do not open the event in multiple browser tabs as this can cause problems with your access.
What browser should I use?
Chrome, Safari, Firefox, and Edge are the preferred browsers (but most modern browsers will support the event platform).
Is a webcam required?
No. You will not be visible on-screen at any time.
Is a ‘How-To’ guide available?
We will email you a handy guide just before the show, and you can Contact Us any time for technical support and event information.
Can I log in more than once throughout the day?
Yes. You can log in and out of the event as often as you like (using the same link that is unique to you).
Will I be able to see any of the sessions if I miss the event?
Yes! You can watch most of the content using the same link provided for up to 30 (thirty) days after the event has finished, but you won’t be able to chat to presenters or ask questions.
Can I get a refund if I have to cancel?
This event is being recorded so you will have 30 days after the event to watch the recordings.
As such, no refunds will be given should you cancel your ticket.
(*In extreme circumstances, please contact us to discuss your situation. Any refunds shall be at our sole discretion and in all circumstances the amount refunded shall exclude any fees paid to the ticketing agency.)
My question has not been answered. How can I get more information?
Contact us here for any other questions or concerns related to The Art of Photography Conference.
(If you’re asking, you’re probably not the only one! We appreciate your help improving the FAQ section.)